How Emailgistics compares

No. Emailgistics is a shared inbox that works inside Outlook. It adds what teams often buy a help desk for, such as automatic assignment, SLA alerts and reporting, without turning email into tickets or moving the team into a separate app.

Emailgistics vs help desks

For teams that work from Microsoft 365 shared mailboxes, Emailgistics keeps the work in Outlook while adding automatic assignment, SLA tracking and reporting. Customers keep emailing the same address, and the team keeps the inbox it already knows.

Emailgistics vs Zendesk

Front gives teams its own inbox app, and Hiver started in Gmail and connects to Outlook through a separate app. Emailgistics is built for Microsoft 365 and works inside Outlook on your existing shared mailboxes.

Emailgistics vs Front

Emailgistics vs Hiver

A shared mailbox gives a team access to the same email, but not an owner for each message, reply-time targets or reporting. Teams fill the gaps with flags, categories and folders, which is where emails get missed or answered twice.

Emailgistics vs a shared mailbox alone

Not for shared mailbox workflows. Emailgistics rules tag, route and assign email without building or maintaining flows, and add SLA alerts and reporting that Power Automate does not provide on its own.

Emailgistics vs Power Automate

Copilot helps one person with their own email and documents. Emailgistics AI works on shared mailbox email for the whole team: it summarizes long threads and suggests replies from your company’s documents, which a team member reviews before sending.

Emailgistics AI vs Copilot

Most teams are live in under an hour, with no migration. Emailgistics connects to the Microsoft 365 shared mailboxes you already have, so customers keep emailing the same address and nothing moves. You can try it free for 14 days.

See how setup works