Update: AI Suggested Replies is now available to all Emailgistics Professional and Enterprise customers, alongside AI summaries. See Emailgistics AI for details.
FOR IMMEDIATE RELEASE
TORONTO, Ontario, Canada, February 2, 2026: Emailgistics, the leading team inbox management solution for Microsoft 365, today announced the launch of Emailgistics AI, introducing AI Suggested Replies to help organizations respond faster and smarter. This new feature leverages artificial intelligence to generate contextually relevant responses based on your company's knowledge base, documentation, and historical communications.
The AI Suggested Replies feature, now available in beta, enables users to create high-quality email responses with a single click, directly within the Emailgistics add-in for Outlook. By drawing on organizational content, the tool ensures responses are accurate, consistent, and aligned with brand voice.
"We built Emailgistics because we saw teams drowning in shared inboxes, spending hours crafting repetitive responses while customer expectations kept rising," said Henry Lach, CEO of Emailgistics. "Emailgistics AI doesn't just save time. Whether you're answering your first customer email or your thousandth, you can deliver the same level of quality and consistency that used to require years of experience."
Key benefits of AI Suggested Replies
Instant expertise: New team members can respond with the confidence of seasoned veterans.
Brand consistency: Every response reflects your organization's voice and standards.
Dramatic time savings: Generate comprehensive replies in seconds, not minutes.
AI Suggested Replies is built on the same human-in-the-loop principles that guide responsible AI adoption in shared mailboxes: automation accelerates drafting while humans retain full control over every outbound reply. This design reflects our belief that AI in email operations should reduce cognitive load without replacing accountability.
The feature is part of a broader vision for AI-driven improvements in Outlook shared mailbox workflows, where the most meaningful gains come from faster comprehension and faster drafting rather than fully autonomous inboxes.
Availability
AI Suggested Replies is currently in beta for Emailgistics customers. Organizations interested in enabling this feature can contact [email protected].
About Emailgistics
Emailgistics is a cloud-based team inbox management solution that integrates seamlessly with Microsoft Outlook and Microsoft 365. Designed to streamline email workflows, automate assignments, and provide actionable analytics, Emailgistics helps teams deliver faster, more reliable customer service. For more information, visit emailgistics.com.
Media Contact: Emma Fairgrieve Marketing Manager, Emailgistics [email protected]
