Manage the inbox
Structure and ownership for shared mailbox email
Automate routing, assignment, and prioritization
AI summaries and suggested replies in Outlook
Measure and deploy
Track response times and meet SLA commitments
Real-time dashboards and performance metrics
Deploy on existing shared mailboxes, no migration
Learn
Shared mailbox tips and how-tos
Videos and guides for Emailgistics
Our shared mailbox framework
Evaluate
Real results from our customers
Emailgistics vs. other tools
See what your team could save
What Emailgistics does and how it works in Outlook.
Emailgistics is a shared inbox for Microsoft 365 that works inside Outlook. It gives every shared mailbox email one owner through automatic assignment, tags and routes email with rules, alerts managers when a reply target is missed, and reports on team performance. AI summaries and suggested replies help the team answer faster.
It works inside Outlook. Emailgistics is an add-in for Outlook desktop, Outlook on the web and the new Outlook, on the shared mailboxes you already have. It is not a separate help desk: there is no portal to learn, and customers keep emailing the same address.
Automatically, by round robin or load balancing, taking each person’s availability, schedule and Max Messages limit into account. Rules can also tag and assign email by sender, domain, subject or keywords, and replies go back to the previous owner.
Yes. Set reply and close targets for each mailbox, or for each tag on Professional and Enterprise. Emailgistics alerts the people you choose when an email has waited longer than its target, and reports show SLA performance by mailbox, tag and team member.
Real-time dashboards, plus reports on volume, reply and close times, SLA performance and workload, by mailbox, team member, tag and sender domain. Enterprise adds a Reporting API for tools like Power BI.
Yes. On Professional and Enterprise, Emailgistics AI summarizes long threads and suggests replies drawn from your own documents. Team members review every suggested reply before it is sent.
Most teams are live in under an hour, with no migration. Your Microsoft 365 admin connects the shared mailbox, and the add-in rolls out to your team’s Outlook automatically.
No. Emailgistics keeps email as email in your shared mailbox, instead of turning it into tickets in a separate app. It adds what teams often buy a help desk for, such as assignment, SLAs and reporting, inside Outlook.
No. Emailgistics manages shared mailboxes. Your personal mailbox stays in Outlook as usual, alongside your shared mailboxes, so you work from one place without switching apps.
Email our support team at [email protected], or browse step-by-step guides in the learning centre and knowledge base.
