Does Emailgistics work in the new Outlook?
Yes. The add-in works in Outlook desktop, Outlook on the web and the new Outlook. For Outlook on the web and the new Outlook, include the shared mailbox in the security group you use to deploy the add-in.
Outlook General FAQ
Outlook versions, search and missing messages.
Why do emails show in Outlook on the web but not in Outlook desktop?
The shared mailbox is in cached mode. Turn cached mode off for the shared mailbox to see every message.
How do I find a message in a shared mailbox?
In Outlook, search with Current Mailbox selected, and use the arrow in the search bar to filter further. On Professional and Enterprise, Emailgistics Search also finds messages across your mailboxes by subject, sender, date, tag, owner or conversation ID.
Still have a question?
Email our support team at [email protected], or browse step-by-step guides in the learning centre and knowledge base.