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Authentication FAQ

Mailbox access, client secrets and reauthenticating.

How do I reauthenticate a mailbox?

Emailgistics has lost its access token for the mailbox. To restore it:

Mailbox Authentication: click Mailboxes, select the mailbox, click Reauthenticate and enter the mailbox password.
App Registration: click Mailboxes, select the mailbox, open the Authentication tab and enter a new client secret and expiry.

Authentication methods explained

How do I update the client secret?

Create a new client secret in Microsoft Entra (Microsoft Learn: add and manage app credentials).
In Emailgistics Admin, click Mailboxes, select any mailbox, open the Authentication tab and enter the new client secret and its expiry.

Emailgistics emails System Administrators 30 days before a client secret expires.

Still have a question?

Email our support team at [email protected], or browse step-by-step guides in the learning centre and knowledge base.