What should I do if a folder disappears?
It was probably moved by accident. Automatic folder sync restores it within 15 to 30 minutes. If it does not, uncheck and recheck the Has Outlook Team Member Folder role for that user in Emailgistics Admin.
Folder Sync FAQ
Fixing missing or unrecognized team folders.
Why doesn’t the add-in recognize a team member’s folder?
Check whether other folders show the same error. If only this one does, reassign its messages to empty it, then uncheck and recheck the Has Outlook Team Member Folder role in Emailgistics Admin to resync it.
Still have a question?
Email our support team at [email protected], or browse step-by-step guides in the learning centre and knowledge base.