What should I do if a folder disappears?

The folder may have been moved accidentally. Our automatic folder sync processes should restore it within 15-30 minutes. If not, follow the process to uncheck and recheck the Has Outlook Team Member Folder role.

What should I do if a user folder is not recognized by the add-in?

Check if other folders give the same error. If not, empty the folder by assigning messages to someone else, uncheck the Has Outlook Team Member Folder role in the Emailgistics admin center, and then recheck the checkbox to resync the folder.

Folder Sync

Troubleshoot folder recognition and synchronization issues.

The folder may have been moved accidentally. Our automatic folder sync processes should restore it within 15-30 minutes. If not, follow the process to uncheck and recheck the Has Outlook Team Member Folder role.
Check if other folders give the same error. If not, empty the folder by assigning messages to someone else, uncheck the Has Outlook Team Member Folder role in the Emailgistics admin center, and then recheck the checkbox to resync the folder.