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Sending and Receiving FAQ

Sending and receiving issues.

What should I do about Outlook errors on outgoing messages?

Send a screenshot of the error to [email protected]. We will tell you whether it needs your IT team or help fix it if we have seen it before.

Why are duplicate emails arriving?

Ask your IT team to run a message trace to see how the duplicate was created. Emailgistics works on top of your existing mailbox and does not change your mail flow.

Still have a question?

Email our support team at [email protected], or browse step-by-step guides in the learning centre and knowledge base.