Why don’t I see templates in the add-in?
Shared templates are part of Professional and Enterprise. If you are on one of those plans, reinstall the add-in, since older versions do not show templates.
Templates FAQ
Creating and using shared templates.
Why won’t a template save?
Check that the title is not too long. If it still will not save, email [email protected].
Still have a question?
Email our support team at [email protected], or browse step-by-step guides in the learning centre and knowledge base.