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Schedules FAQ

Holidays, events and team member availability.

How do I set holidays or events?

For a mailbox holiday, select the date on the Schedule tab in Emailgistics Admin. For a team member’s event, select the person, then choose the event type and date.

How do I update or remove a holiday or event?

To end an event early, select it, change its end time to a minute or two from now and click Update Event. To remove an event before it starts, hover over it and click the trash icon.

Why does a team member show as unavailable?

Check their schedule for breaks, meetings or unavailable events, and make sure their availability switch is not set to unavailable.

Still have a question?

Email our support team at [email protected], or browse step-by-step guides in the learning centre and knowledge base.