Manage the inbox
Structure and ownership for shared mailbox email
Automate routing, assignment, and prioritization
AI summaries and suggested replies in Outlook
Measure and deploy
Track response times and meet SLA commitments
Real-time dashboards and performance metrics
Deploy on existing shared mailboxes, no migration
Learn
Shared mailbox tips and how-tos
Videos and guides for Emailgistics
Our shared mailbox framework
Evaluate
Real results from our customers
Emailgistics vs. other tools
See what your team could save
How snoozing works and fixing snooze issues.
Snoozing moves a message from the team member’s folder to a Snoozed folder for the time you choose, then brings it back. Snoozed messages do not count toward Max Messages, so new email can still be assigned. Snooze is on Professional and Enterprise, from the Outlook add-in.
When you are waiting on the customer or a colleague. For example, after asking a customer for order details, snooze the conversation for two days as a reminder to follow up.
Check whether the Snoozed folder is sorted by category instead of date.
Email our support team at [email protected], or browse step-by-step guides in the learning centre and knowledge base.
