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Subscription FAQ

Managing, changing or cancelling your subscription.

Can I cancel my Emailgistics subscription?

Yes, at any time during your trial or subscription, with no cancellation fees. If you cancel partway through a billing cycle, that cycle is still billed.

Can I upgrade or downgrade at any time?

Yes. Adding users or upgrading is pro-rated for the rest of your billing cycle. If you downgrade, you keep your current features until the next cycle, when the change takes effect.

Can I export my analytics before deleting my account?

Yes. Export your report data from Emailgistics Admin before you offboard your account.

Can I delete my Emailgistics account?

Yes. Once your subscription is cancelled, offboard your account from Emailgistics Admin to erase all account data and configuration. Our support team can help if needed.

Still have a question?

Email our support team at [email protected], or browse step-by-step guides in the learning centre and knowledge base.