Add-In FAQ

This usually happens while composing a reply or new message, because no account is signed in to the add-in. Select a message you are not replying to, open the add-in and sign in with your work account. If you are already signed in, sign out, close the add-in and reopen it to sign back in.

The reading pane is turned off, or no message is open in it. Turn on the reading pane and select a message; the add-in icon turns green and becomes clickable.

• Make sure the shared mailbox is not hidden from the Global Address List. Your IT team can check this.
• Check whether other add-ins are blank too. If they are, create a new Outlook profile and make sure WebView2 is installed on the computer running Outlook.

Still blank? Email [email protected].