Administration FAQ

Q: How do I change a user’s admin rights?

System or Billing Administrator: in Emailgistics Admin, click Users, select the user and choose the role at the top right.Mailbox Administrator: click Mailboxes, select the mailbox, choose the user on the Users tab and check Mailbox Administrator. You may also want to give them Mailbox Reports Viewer.

Q: Why can’t I download the user sync script?

Try a different browser or a private browsing window.Check whether security software or an IT policy is blocking the file.

Managing roles, permissions and admin tasks.

How do I change a user’s admin rights?

System or Billing Administrator: in Emailgistics Admin, click Users, select the user and choose the role at the top right.
Mailbox Administrator: click Mailboxes, select the mailbox, choose the user on the Users tab and check Mailbox Administrator. You may also want to give them Mailbox Reports Viewer.

Understanding user roles

Why can’t I download the user sync script?

Try a different browser or a private browsing window.
Check whether security software or an IT policy is blocking the file.

User sync options

Still have a question?

Email our support team at [email protected], or browse step-by-step guides in the learning centre and knowledge base.

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All FAQs

Administration FAQ

How do I change a user’s admin rights?

Why can’t I download the user sync script?

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