Alerts FAQ

In Emailgistics Admin, create an alert for the mailbox: choose how long an email can go unanswered before the alert fires, who is notified and how often the alert repeats. Add an alert schedule so notifications only go out during business hours.

Yes. Alerts can be set by tag, so urgent or VIP email can alert after a shorter wait than everything else.

• The message may already have been handled.
• It may not be in your Outlook view. Check Outlook on the web: if it appears there, cached mode or the message being marked private or secure is likely the cause.