How can I tell why a rule ran?
Compare the rule’s conditions with the message. If it is still unclear, send the example to [email protected].
Rules FAQ
Setting up and troubleshooting rules.
Can rules respect or override Max Messages?
Yes. When you add an assign action to a rule, choose whether it respects or ignores availability and Max Messages.
How do I create an automatic reply?
Create a rule, set its conditions and add the Send Message action with your reply.
Still have a question?
Email our support team at [email protected], or browse step-by-step guides in the learning centre and knowledge base.